Frequently Asked Questions

Everything merchants ask before installing Digi Pass EU.

What is Digi Pass EU?

Digi Pass EU is a Shopify app that generates EU-ready Digital Product Passports for your products — including QR codes, certifications, materials and compliance data — directly from your Shopify catalogue.

Do I need coding experience?

No. Everything is managed through the Shopify admin embedded app — import products, choose templates and publish, all without touching code or your theme files directly.

Will this affect my storefront theme?

Digi Pass EU adds an optional Theme App Extension block (QR code / verified badge) that you place on your product page using Shopify's theme editor. It does not modify your theme code, and can be removed at any time from the theme editor.

Are QR codes included?

Yes. Every published passport automatically generates a scannable QR code linking to its public passport page.

Can I update passports after publishing?

Yes. Edits are published instantly and reflected immediately on the public passport page and QR code destination.

What plans are available?

Digi Pass EU offers a Free plan plus paid Starter, Growth and Pro plans with increasing product passport limits, billed through Shopify's own billing system. See the in-app Billing page for current pricing.

Is my store's data kept separate from other stores?

Yes. Each connected Shopify store's products, certifications and passports are fully isolated and never shared across stores or accounts.

How do I get support?

Use the Support tab inside the app to submit a ticket, or see our Contact page.